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Moderating Claims

You can moderate claims very easily from a simple user interface. You will see all the claims received from different business owners in Directorist Listings > Claim Listings page.

Claim List Page

Claim List Page

 

Claim Status:

There are three statuses in claim listings: 1. Approved, 2. Pending and 3. Declined.

  1. Approved: When you have verified a user and received payments, you should set the claim status to approved. An approved claim will add a nice badge to the claimed listing/business. You can also modify the claimed badge text from the claim listing extension’s settings page. Here is what happens when you approve a claim.
    A) Claimer of the listing will be the new owner of the listing. He will be able to modify the information of the listing.
    B) No one can claim this listing again once its claim from an owner is approved. Claim Listing widget for this listing will be hidden.
    C) A nice badge will be displayed beside the title of the claimed listing. The text of the badge is customizable. This will distinguish between claimed and unclaimed listings.
  2. Pending: When a new claim is made, it will have a pending status. It means the admin has not reviewed the claim yet.
  3. Declined: When an admin does not approve a claim, he/she will reject that claim and it will have a declined status.

Moderating a claim:

Go to Directorist Listings > Claim Listings and hover on any claim and click on the edit link. You will see the edit claim page like below.

Claim View or Moderation UI

Claim View or Moderation UI

 

Review the claim details and choose a listing status eg. approved or decline and update the claim. Both admin and claimer will get a notification of the claim’s status via email. If you approve the claim, claimer will be the new owner of the listing and a new badge will be added to the listing.

See the images below for some visual ideas how claim status works and how it affects a listing.

Before a claim is approved for the following listing.

Before a claim is made

Before a claim is made

After a claim is approved for the following listing.

After a claim is made and approved owner changes

After a claim is made and approved owner changes, new badge is added and claim widget disappears