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Managing Orders

Please go to Directory Listings > Order History to view all of the orders received on your site. You will receive an order when a user submits a listing using a plan. Orders will have different statuses depending on the type of gateways a user chooses to pay at the checkout process. An order can have one of the following 6 statuses.

  1. Created: When an order created, it will have this status by default as an initial status.
  2. Pending: You can set this status manually when the payment for an order is pending.
  3. Completed: An order will have this “Completed” status when payment for an order is completed. However, only online gateways will update the status of an order to “Completed” automatically, but you need to update the order status manually if the gateway is an offline gateway like the bank transfer gateway.
  4. Failed: An order will have this status when a payment fails. You can also set this status to any orders manually. Keep reading to know how to change order status.
  5. Cancelled: When an order is cancelled, it will have this ‘Cancelled’ status. You can cancel an order manually.
  6. Refunded: When you refund the money of an order, it will have this status. An online gateway will update the order status to refunded automatically when a refund is made. However, you need to update the order status manually if you make a refund manually.

When a listing submitted using a plan, the user will land on the checkout page. The user can pay for the plan using an online or an offline gateway. Of course, you need to have one or more online gateways like the Directorist PayPal Gateway or Stripe gateway installed on your site for your users to be able to pay using an online gateway. However, the default gateway available for free with directorist is the Bank Transfer gateway which is an offline gateway.

Managing Order - Order Recevied using a offline gateway like Bank Transfer

Managing Order – Order Received using an offline gateway like Bank Transfer (click on the image to view the full size)

Online vs Offline Gateway:

An online gateway like PayPal or Stripe can mark the order completed if the payment is successful during the checkout. The purchased plan gets activated upon order completion. All the listings submitted under the activated plan will be visible to the website users.

An offline gateway like the Bank Transfer Gateway will create an order and set the status of the order as “Created”. Then once you receive the payment in your bank account, you should mark the order completed manually. See how to change the status of order below.

How to change an order status:

Please go to Directory Listings > Order History page and check the orders you would like to change the status of and select a status from the highlighted box and hit apply. The order will have a new status. For example, we are marking an order status as completed in the example below.

Managing Order - Changing the status of order manually

Managing Order – Changing the status of the order manually (click on the image to view the full size)

Your users will be able to see the history of their orders, purchased plan type, etc. under their account page. An example of a user order history is given below.

User order history on the front end

User order history on the front end