{"id":2167,"date":"2023-03-08T15:38:16","date_gmt":"2023-03-08T09:38:16","guid":{"rendered":"https:\/\/directorist.com\/documentation\/?post_type=wpwax_extensions&p=2167"},"modified":"2023-03-08T15:42:00","modified_gmt":"2023-03-08T09:42:00","slug":"booking-refund","status":"publish","type":"wpwax_extensions","link":"https:\/\/directorist.com\/documentation\/extensions\/directorist-booking\/booking-refund\/","title":{"rendered":"Booking Refund"},"content":{"rendered":"\n

Overview: <\/h3>\n\n\n\n

The refund booking system allows the listing owner to set refund criteria and allows refund requests for booked products and services.<\/p>\n\n\n\n

If a listing owner enables the \u2018Refund System\u2019 for a listing then the user can cancel the booking and request a refund for the booking.\u00a0

Settings Configuration:<\/strong><\/p>\n\n\n\n

To enable the Refund Policy on the Single Listing page, navigate to Directory listings > Settings > Extension > Booking<\/em><\/strong>. Now enable the \u201cRefund Policy\u201d option and set the Refund Policy Label. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Enabling this setting will show the Refund Policy on the Single Listing Page like this screenshot. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Add refund system (Listing Owner)<\/h3>\n\n\n\n

The listing owner must enable the “Refund system” option while creating the booking in the Add listing form.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

After enabling the \u201cRefund System\u201d the listing owner will get additional fields to set the refund time limit, refund amount in percentage, and a description box.  <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The listing owner can set multiple schemes based on days with different refund amounts. For example, a refund request within 10 days will get a full refund of 100%, refund requests within 20 days will get 80% of the amount, and within 30 days the refund amount will be 20%<\/p>\n\n\n\n

Requesting a refund:<\/h3>\n\n\n\n

User can cancel their booking and make a refund request from the dashboard page \u2018My Bookings\u2019 option. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Managing Refund (Listing Owner): <\/h3>\n\n\n\n

The listing owner can manage all the refund requests from the listing owner’s dashboard. The listing owner can either \u201cApprove\u201d or \u201cDecline\u201d the refund request.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

After approving the request the status will change to \u2018Processing\u2019 and wait for approval from the admin. <\/p>\n\n\n\n

Execute Refund (Admin):<\/h3>\n\n\n\n

After receiving the refund request admin should execute the refund from Commissions ->  Refunds<\/em><\/strong>. Now open the refund request and click \u2018Mark as Paid\u2019 to execute the refund. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Upon the successful refund, it will reflect on the user’s Dashboard > My Wallet<\/em><\/strong> accordingly. <\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"author":10908,"parent":0,"menu_order":0,"template":"","class_list":["post-2167","wpwax_extensions","type-wpwax_extensions","status-publish","hentry","wpwax_extensions_category-directorist-booking"],"acf":[],"_links":{"self":[{"href":"https:\/\/directorist.com\/documentation\/wp-json\/wp\/v2\/wpwax_extensions\/2167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/directorist.com\/documentation\/wp-json\/wp\/v2\/wpwax_extensions"}],"about":[{"href":"https:\/\/directorist.com\/documentation\/wp-json\/wp\/v2\/types\/wpwax_extensions"}],"author":[{"embeddable":true,"href":"https:\/\/directorist.com\/documentation\/wp-json\/wp\/v2\/users\/10908"}],"wp:attachment":[{"href":"https:\/\/directorist.com\/documentation\/wp-json\/wp\/v2\/media?parent=2167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}