Support Policy
Our Support Covers
We only provide support via the support ticket system and it may take up to 24 hours to get a response. (It may take up to 48 hours during the weekends and public holidays)
We provide live chat support for pre-sales inquiries. Customers are not entitled to receive technical support over the live chat.
All our paid extensions/themes come with an annual license, that allows you to use the licensed extension for one year, and you are qualified to receive technical support throughout the year. You must renew your license to continue receiving our support. Our paid support includes:
- Bug Fixing.
- Installation Support.
- Configuration Support.
- Issues regarding the plugin/extension functionality.
- Usage Guidelines and Suggestions.
- We provide general support to our free users that include bug fixing, installation support, basic configuration.
[N.B: We don't provide any support on our products that are containing material relating to infringes copyright and promotes violence, racism and deals with adult/porn/sexually explicit content, gambling, alcohol, music, vulgarity and materials.]
Our Support Does Not Cover
We do not provide support via phone call, social networks and/or any other medium except the ticketing system and live chat.
We hold the right to refuse to provide any customization service.
We hold the right to refuse to integrate any 3rd party services.
We do not provide support for custom developments.
Customer’s Privacy
We may request for admin credentials for debugging purposes only. We always ask for permission before making the slightest of changes.
We never ask for site details, contact information personally or unofficially. So, do not provide any confidential information to personal email. We are not accountable for any consequences.
We do not share your site information or personal data with any third parties.