Service type booking refers to service-oriented booking. For example, Restaurant reservations, Saloon Booking, Appointment for Doctors & Lawyers, and so on.
Adding a service type booking listing #
Enable Booking #
Turn this option on to allow bookings for the listing. When disabled, all booking fields remain hidden, and users cannot request or schedule a service.
Booking Type #
Choose Service as the booking type to access the fields shown in this section. Other types—Event and Rent—have their own separate configuration.
Timing Type #
Define how customers choose their appointment time:
- Time Slot – Allows fixed start/end time slots (e.g., 10:00 AM–12:00 PM).
- Time Picker – Lets users select custom times.*
*You can also toggle Display availability text and customize the availability label shown to users. The time picker will automatically display available times.
Configure Time Slots #
This is where you set your weekly availability. You can configure availability for each day of the week:
- Toggle each weekday on or off.
- Set start time and end time.
- Choose the number of slots available for that time.
- Use the icons to:
- Duplicate a slot,
- Add a new slot,
- Delete a slot.
These settings let you define exactly when customers can book your service.
Reservation Fee #
Set a fixed one-time fee that customers must pay when making a booking (e.g., USD 20). This is optional and can be set to 0 if no fee is required.
Maximum Number of Guests #
Specify the maximum number of people allowed per booking. For example, if your service supports only 3 people per session, set this value to 3.
Enable Payment #
Turn this on to allow users to pay for the booking directly. When disabled, bookings will be request-only without payment collection.
Enable Instant Booking #
Enable this if you want bookings to be automatically approved without admin or listing owner review. When disabled, bookings require manual approval.
Refund System #
Turn on the refund system if you want to allow refund requests for booked services.
You can define:
- Refund policy description (example text is shown in the field).
- Refund days – how many days after payment a refund can be requested.
- Refund amount (%) – percentage of the booking amount that will be refunded.
- Add multiple refund rules if needed.
Users will see these rules during booking.
Additional Listing Fields #
Below the booking fields, you will find:
- Short Description/Excerpt – A brief summary of the service.
- Tagline – A short motto or catchphrase for the listing.
- Pricing – Set a single price or enable price range options.
These fields help customers understand the service better and compare listings.
How to book a service #
The service booking options you configure in the admin panel or individually within a listing directly control what customers see on the single listing page. The availability schedule, timing type, number of slots, reservation fee, and maximum number of guests all shape how users select their date, choose a time slot, and submit a booking request. This ensures the booking experience is always aligned with the rules defined by the listing owner.
How to Book a Service (User Flow) #
- Open the listing
The visitor goes to the single listing page and scrolls to the Booking section. - Select a date
They click inside the Select date field and choose a date from the date picker.- Only dates with available time slots (based on your schedule) are bookable.
- Choose an available slot
Under Available slot, all time slots for the selected date are listed.- The user selects one slot (for example,
12:15 am – 12:10 am | 1 Slot Available).
- The user selects one slot (for example,
- Review booking summary
A summary card shows:- Service provider name
- Selected date and time (with duration)
- Total Cost based on your price and reservation fee.
- Submit the booking request
The user clicks Request Booking to send the booking.
Review and confirm the booking
After clicking Request Booking, the user is taken to the Review & Confirm Booking page. They enter their personal details (name, email, phone), add optional notes, and review the booking summary showing the selected date, time, duration, and total cost.
Submit the final confirmation
The user clicks Confirm Booking to complete the reservation. Based on your settings, the booking is either confirmed instantly or sent for manual approval.
Approval and status
- If Instant Booking is enabled, the booking is confirmed immediately.
- If not, the booking goes into a pending state until the listing owner or admin approves it from the dashboard.
How Listing Owners Manage Bookings #
Listing owners can manage every booking request from Dashboard → All Bookings. Bookings are organized into Approved, Pending, Cancelled, and Refund Request tabs, making it easy to navigate.
In the Pending tab, each booking card displays key information:
- Customer name and contact
- Booking date and time
- Request date
- Any booking notes
Listing owners can take quick actions using the buttons on the right:
- Approve Order to confirm the booking
- Reject to decline the request
Once an action is taken, the booking automatically moves to the appropriate status tab, keeping everything organized and easy to track.
